Shipping policy

It's important to clarify that your order processing times are separate from the shipping times you see at checkout. 

All orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. This processing time does not apply to sales.

Please note that there may be a chance for potential delays due to a high volume of orders or postal service problems that are outside of one's control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option	Estimated delivery time
Parcel Select Ground	2 to 8 business days
First Class Package	1 to 3 business days
Priority Mail	1 to 3 business days
Priority Mail Express	Overnight

International Shipping

We do offer international shipping.

Shipping charges for your order will be calculated and displayed at checkout. 

USPS	Estimated delivery time
First-Class Package International Service	8 to 20 business days
Priority Mail International	6 to 10 business days
Priority Mail Express International	3 to 5 business days

 

UPS	Estimated delivery time
UPS Worldwide Saver®	1-3 business days, by end of day
UPS Worldwide Express®	1-3 business days, typically by 10:30 a.m. or noon
UPS Worldwide Express Plus®	1-3 business days, typically by 8:30 or 9:00 a.m.
UPS Worldwide Expedited®	2-5 business days, by end of day

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Peach's Crystals is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at peachscrystalscustomerservice@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We are able to ship to P.O. boxes.

Refunds, returns, and exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at peachscrystalscustomerservice@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at peachscrystalscustomerservice@gmail.com.